On Satisfy Online Store, every purchase is made with maximum security. We only use protected connections, as demonstrated by the « https » URL prefix and the lock symbol that appears in the browser’s address bar.
To safeguard your credit card purchases, you will always be asked to enter your CVV code for every order.
Our Payments department may carry out anti-fraud checks before approving the transaction and for greater protection, they may contact you for further details before confirming the order.
HOW DO I KNOW WHAT SIZE I AM?
To best gauge your appropriate size, please refer to the sizing chart for the particular item you’re interested in.
This can be found directly on the respective product page.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit cards (Carte Bleue, E-Carte Bleue, Maestro, MasterCard, Visa, Visa Electron) and PayPal.
CAN I PICK UP AN ORDER OR DROP OFF A RETURN FROM YOUR PARIS LOCATION?
At this time, we are unable to accept any direct pick-ups or drop-offs.
WHAT COURIER PROVIDERS DO YOU USE?
All orders are shipped via FedEx.
CAN I USE A PO BOX FOR MY DELIVERY ADDRESS?
No, we do not ship to PO boxes.
DO YOU SHIP INTERNATIONALLY?
We currently ship worldwide.
CAN MULTIPLE ORDERS BE COMBINED?
Due to high volume of orders we cannot combine orders. Please be sure to place all desired items in the cart before checking out.
HAS MY ORDER BEEN SHIPPED?
If you are purchasing product from a made to order collection, please refer to shipment specifications on the particular product’s details.
If you are purchasing product that is currently in stock, please expect it to be shipped within 1-3 business days, unless it is purchased along with a product from a made to order collection.
In that case, when the made to order products are ready, the products will be shipped altogether.
HOW LONG WILL IT TAKE MY ORDER TO ARRIVE?
Standard domestic shipments usually take 4-5 business days to arrive. International shipments typically take 5-7 business days to arrive.
2-day shipments usually take 2 business days to arrive. Please note, time may vary due to weather, customs, or any unforseen variables.
If you did not find the answer to your question, please contact customer service directly at: www.satisfysatisfy.com/contact
I JUST PLACED AN ORDER, CAN I CANCEL IT?
Unfortunately, we are unable to cancel orders once your order has been submitted.
WILL I BE CHARGED DUTIES AND TAXES?
Satisfy is not responsible for any import fees, customs, duties, or other taxes imposed by your respective country.
HOW DO I EXCHANGE OR RETURN AN ITEM?
We are happy to exchange any product that we stock for online store credit only.
To exchange or return an item, please follow the instructions located on our Terms & Conditions page.
Unfortunately, we are not offering any returns whatsoever on any made to order collections.
WILL I HAVE TO PAY FOR RETURN SHIPPING?
We provide free return shipping for all domestic and international orders within 14 days of delivery.
WHEN WILL I RECEIVE MY STORE CREDIT?
Once returned items are received, store credit is issued within 2-3 business days.
CAN YOU HOLD PRODUCT FOR ME?
Due to limited quantities we are not able to hold products.
WHERE ELSE CAN I FIND YOUR PRODUCT?
At this time all Satisfy products are sold exclusively on our webshop and at select retailers. You can view our stockists here.