Introduction

This is the Privacy and Cookies Policy for the sale and purchase of products on https://satisfyrunning.com , being the e-commerce website of SATISFY, a company with share capital of 1,000 euros, whose registered office is situated at 100 rue de la Folie Méricourt, 75011 Paris, entry No. 813 250 073 in the Paris Trade and Companies Register, with VAT registration No. FR23813250073 (hereinafter referred to as "SATISFY", we, us and our). For the purposes of European data protection legislation (EU Regulation 2016/679) and U.S. legislation applicable in the states of California, Colorado, Connecticut, Utah and Virginia (CCPA and related regulations) - together, Data Protection Law), we are the data controller of personal data processed in accordance with this Privacy and Cookie Policy. 
This Privacy and Cookies Policy explains how we collect and process your personal data through the use of our website, including any data you may provide through this website whilst you browse or when you purchase a product. 
Our website, https://satisfyrunning.com is managed by our website providers Post Co Returns and Shopify. Information that you provide via our website will be viewed by Shopify and used for the purposes of managing our website. By using the Site, you acknowledge that you have read the terms of this Privacy and Cookies Policy.
Cookies and similar tracking technologies operate on our website. For a full explanation of why and how we use this technology, please read our Cookies Policy below. 
We do not sell customer information and do not share your information with any third parties for the purposes of marketing their goods and services to you without your consent.

Privacy

Whose personal data do you process?
You provide us with your information directly when you interact with us through:

• Visiting our Site
• Making a purchase online
• Contacting us via email, post or via social media
• Registering for a service or event (such as our run clubs)
• Submitting your information to allow anti-money laundering checks to take place before a purchase
• Cookies and similar technologies on our website and within our emails. To find out more about our Cookie Policy see below

If you contact SATISFY via any messaging or social media channels such as WhatsApp, Facebook and Instagram, your personal information will be handled in accordance with their Privacy Policies which can be found by visiting their websites.

What information do you collect about me?

When you make a purchase at on our Site, or sign up to one of our events including our run clubs, we will collect necessary information about you to ensure we can fulfil your order or deliver your chosen service/event.

The types of personal information that we collect depends on how you choose to interact with us and can include the following:

• Transaction and preferences data: such as but not limited to your name, email address, billing address, delivery address, telephone number, date of birth, phone number, gender, purchase history, product selections, running preferences, payment type and card expiry number or log in and password details. You provide such information by completing forms on the Site, including if you register as a user of the Site, purchase any products from the Site, upload or submit any material via the Site, request any information, and you may provide some of this information if you sign up to one of our run clubs;
• Information provided to us when you communicate with us, for example by email. This includes communications you send to us, for example to report a problem or to submit queries, concerns or comments regarding the Site or its content;
• Location data: your use of our Site generates geographical data, including the location, time zone of your device and IP address, which is collected by Google Analytics, and Shopify.
• Log data about your visit: use of our Site automatically generates data about your unique visit which we log using a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. This includes data about your, the number and timing of clicks to and from our website content; pages viewed; page response times, download errors, length of visits to certain pages, page interaction data (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.
• Information provided via cookies and similar technologies either on our website, or by interacting with our emails (please see our Cookie Policy to find out more).

You are under no obligation to provide any such information. However, if you should choose to withhold requested information (e.g. your address or payment details), we may not be able to provide you with certain services.

How do you use my information?

We will use the information you provide only for the following purposes:

Information you give to us

We will use this information:

• to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
• to provide you, with information about products or services we feel may interest you, if you have ticked the relevant box situated on the form on which we collect your data (the order form or registration form to create an account with the Site or signing up to one of our run clubs) indicating your consent to receiving marketing material from us;
  • verify and carry out financial transactions in relation to payments you make;
  •  to notify you about changes to our service;
  • to ensure that content from our Site is presented in the most effective manner for you.

Information we collect about you

We will use this information:

• to administer our Site and your account with us under our terms and for internal operations, including identifying visitors to the Site, troubleshooting, and, auditing the downloading of data, data analysis (demographic and sales data), testing, research, statistical and survey purposes;
• to improve our Site to ensure that content is presented in the most effective manner for you;
• to identify visitors to the Site;
• to allow you to participate in interactive features of our Site, when you choose to do so;
• to keep our Site safe and secure;
• measuring or understanding the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
• to make suggestions and recommendations to you and other users of our Site about products or services that may interest you or them;
• send you information we think you may find useful or which you have requested from us, including information about our products and services, provided you have indicated that you do not object to being contacted for these purposes.

 

What are the legal ground for processing my data?

 

The basis on which we process your personal data is as follows:

• Where it is necessary to obtain your prior consent to the processing concerned in order for us to be allowed to do it, we will obtain and rely on your consent in relation to the processing concerned.
• Otherwise, we will process your personal data only where the processing is necessary:
  • for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into such a contract;
  •  to comply with a legal obligation; or
  • for the purposes of the legitimate interests pursued by us or another person, provided that this will only be in circumstances in which those legitimate interests are not overridden by your interests or fundamental rights and freedoms which require protection of personal data. This includes activities such as:
    • To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data).
      
    • To understand the effectiveness of the advertising we serve to you.
    • To use data analytics to improve our website, products/services, marketing, customer relationships and experiences.

 

How do you share my information?

We share your data with the following categories of companies as an essential part of being able to provide our services to you:

• Companies we work with who enable us to get your purchases to you, such as payment service providers, warehouses, order packers, and delivery companies; 

• Our affiliates, agents or contractors who assist us in providing the services we offer through the Site, processing transactions, fulfilling requests for information, sending communications via Klaviyo Inc, analysing data, providing support services or in other tasks such as helping us reach out to potential new customers or to promote our products on their websites, from time to time.
  

We may disclose aggregate information about visitors to the Site, customers and sales in order to describe our services to prospective partners, advertisers, sponsors and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information;

• We may share your information with other companies and organisations for identity verification and fraud protection purposes to the extent permitted by applicable laws;

• In the event that we undergo re-organisation or are sold to a third party, you agree that any personal information we hold about you may be transferred to that re-organised entity or third party;

• Professional service providers, such as marketing agencies, advertising and financial partners and website hosts, who help us run our business;

• Credit reference agencies, law enforcement and fraud prevention agencies so we can help tackle financial crime, including, but not limited to, fraud and sanctions; and

• We may provide third parties, such as our brand partners or marketing partners, with information about our customers and their purchases.

You should be aware that we may be under a duty to disclose or share your personal information and/or user information in order to comply with any legal obligation. We may also disclose your personal information if we believe that such action is necessary to prevent fraud or cybercrime or to protect the Site or the rights, property or personal safety of any person.

What are my rights in relation to the information you use?

You can manage how we use your personal data by contacting us in writing at SATISFY, Customer Care, 100 rue de la Folie Méricourt, 75011 Paris France or by email at support@satisfyrunning.com in relation to any of the following:

• Access to your personal information (subject access request). You can ask to see a copy of the personal information that we hold about you.
• In certain circumstances (normally where the personal data has been provided by you and it is no longer necessary for us to continue to process it), you may be entitled to request that we erase the personal data concerned.
• Amendment of inaccurate or incomplete information that we hold about 
• Restriction of how we are using your personal information.
• Transfer of your electronically held personal information to another organisation or directly to you (the right of portability).
• Where we are processing personal data relating to you on the basis of your prior consent to that processing, you may withdraw your consent at any time, after which we shall stop the processing concerned. If you do withdraw your consent, please note that this may affect our ability to provide you with our products or services. 

Please note that we may be required to ask you for further information in order to confirm your identity before we provide the information requested.

How do I manage marketing communications sent by SATISFY?

You can tell us not to contact you with information regarding our products and services, either at the point such information is collected on the Site, at a run club or, where you do not wish us to continue to use your information in this way, by following the unsubscribe instructions on any communications sent to you. 
It can take up to 72 hours for your preferences to be registered on our system, so you may still receive communications from us during this period.

Child safety
 

Protecting the safety of children when they use the Internet is very important to us.  We recommend that children receive permission from their parent or guardian before gaining access to the Site or sending personal information to us or anyone else online. In the event that we learn that we have collected personal information from anyone under the age of 13 without parental consent, we will delete it.

External links

The Site may, from time to time, contain links to external sites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and processes and that we do not accept any responsibility or liability for these policies and processes. Please check these policies before you submit any personal data to these websites.

Payment processing

Depending on where you are shipping to, payments made on the Site are made through our payment gateway provider from time to time, including Shopify Payments, Adyen, PayPal, Coinbase Commerce, and Klarna. You will be providing credit or debit card information directly to such payment provider which operates a secure server to process payment details, encrypting your credit/debit card information and authorising payment. Information which you supply to such payment providers is not within our control and will be subject to their own privacy policy and terms and conditions. For more information on how your data is handled, please refer directly to their privacy policies.

Security

We place great importance on the security of all personally identifiable information associated with our users. We use appropriate security measures to protect it against any loss, destruction or unauthorised use including the use of encryption and pseudonymisation techniques. Whilst we cannot ensure or guarantee that loss, misuse or alteration of information will never occur, we use all reasonable efforts to prevent it.
 You should bear in mind that submission of information over the internet is never entirely secure. We cannot guarantee the security of information you submit via the Site whilst it is in transit over the internet and any such submission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Storage of your information

Your personal information may be transferred to, and stored at a destination outside of the European Economic Area (EEA) including the US. The US and other non-EEA countries may not have similar data protection laws to the EEA. Where we transfer your information we will take all reasonable steps to ensure that your data is subject to appropriate safeguards, such as relying on EU approved standard contractual clauses relevant to transfers of personal information and that it is treated securely and in accordance with this privacy policy.

California Consumer Privacy Act (CCPA) Rights
If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA) regarding your personal information. This section describes your rights and how you can exercise them.
Your Rights Under CCPA
Under the CCPA, California consumers have the following rights:

1. Right to Know - You have the right to request details about the personal information we collect, use, disclose, and sell.
2. Right to Delete - You have the right to request the deletion of your personal information, subject to certain exceptions.
3. Right to Opt-Out of Sale - We do not sell your personal information. However, if we ever change our practices, we will update this policy and provide you with the right to opt out.
4. Right to Non-Discrimination - We will not discriminate against you for exercising your CCPA rights.

You have the right to request a copy of the specific personal information we collected about you during the twelve (12) months before your request. 
Categories of Personal Information We Collect

• We may collect the following categories of personal information:
• Identifiers (e.g., name, email address, shipping address, phone number)
• Commercial information (e.g., purchase history)
• Internet activity (e.g., interactions with our website)
• Geolocation data (to the extent you have configured your device to permit us to collect such information)

For a full list of the types of personal data we collect, please refer to this policy.
How we use your personal data
We collect your personal information for the business purposes described  above in the section titled “How do you use my information”. The CCPA defines a “business purpose” as the use of personal information for the business’s operational purposes, or other notified purposes, provided the use of personal information is reasonably necessary and proportionate to achieve the operational purpose for which the personal information was collected or another operational purpose that is compatible with the context in which the personal information was collected. 
We may disclose your personal information to an organisation for a business purpose.  When we disclose personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient organisation to keep that personal information confidential and not use it for any purpose except performing the contract with us.

We disclose your personal information for a business purpose to the categories of third parties listed above in the section titled “Information Sharing”. 
How to Exercise Your Rights
To submit a CCPA request, you can contact us using the contact details in this Privacy and Cookies Policy. 
We may ask you to verify your identity before processing your request.
If you use an authorised agent to submit a request on your behalf, we may require proof of authorisation, such as a signed permission form or verification of identity.

Cookies

We use cookies and similar technologies to give you a personalised shopping experience, personalised advertising, and to analyse our web traffic.

What are cookies?

A cookie is a simple text file that is issued to your computer when you visit a website and which stores, and sometimes tracks, information about your use of a website. Each cookie is unique to your browser. It will contain some anonymous information such as a unique identifier, the website name and some digits and numbers. It allows a website to remember things like your preferences or what's in your shopping basket.

How do you use them?

We use cookies for:

•  essential operations, like site navigation
• allowing you to add items to your shopping bag.
• analysing visitor numbers and behaviours, such as what pages are frequently visited
• assessing the success of our advertising campaigns, offers and communications
• targeting suitable advertising messages
• understanding which Affiliates have helped us reach out to new customers, or have promoted our products on their websites
  

What cookies do you use?

You can find a summary of the various types of cookies we use below. Our cookies are used for 5 types of purpose:
We use the following categories of cookies on our Site.

STRICTLY NECESSARY COOKIES
These cookies are essential in order to enable you to move around the Site and use its features. Without these cookies, services you have asked for such as remembering your login details or shopping basket items cannot be provided. These cookies are passed under HTTPS in an encrypted format. This provides the most security when identifying you as a user.

PERFORMANCE COOKIES
These cookies collect anonymous information on how people use our Site. For example, we use Google Analytics cookies to help us understand how customers arrive at our Site, browse or use our Site and highlight areas where we can improve areas such as navigation, user experience, shopping experience and marketing campaigns. The data stored by these cookies never shows personal details from which your individual identity can be established.

Google Analytics is a system used by many websites to record information about who visits a website. These cookies are used mainly to differentiate between first time visitors to a website and repeat visitors. They do not contain any personally identifiable information. You can find out more about how Google uses cookies by reviewing Google’s privacy policy. 

FUNCTIONALITY COOKIES
These cookies allow us to:

• remember choices you make such as the region you visit our Site from and search parameters such as size, colour or product line. These can then be used to provide you with an experience more appropriate to your selections and to make the visits more tailored. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
• remember that you have visited us before; this means we can identify the number of unique visitors we receive. 

TARGETING COOKIES OR ADVERTISING COOKIES
These cookies collect information about your browsing habits in order to make advertising more relevant to you and your interests. They are also used to limit the number of times you see an advert as well as help measure the effectiveness of an advertising campaign. The cookies are usually placed by third party advertising networks. They remember the websites you visit and that information is shared with other parties such as advertisers. 

SOCIAL MEDIA COOKIES
These cookies allow you to share what you’ve been doing on the Site on social media such as Instagram and Facebook. These cookies are not within our control. Please refer to the respective privacy policies for how their cookies work.

Cookies on the Site
Some of the cookies on the Site are set by us and some are set by third parties who are delivering services on our behalf.
 Our partners including Shopify, Post Co Returns, Klaviyo, AWIN, Elevar, Algolia and Google Analytics will also drop cookies on your device when you browse our site and make purchases. Details of the cookies they use, their purposes and further details are here:

https://www.shopify.co.uk/legal/cookies
Privacy Notice | Klaviyo Legal
How Google uses cookies – Privacy policy and terms of service – Google
Privacy Policy | PostCo
Privacy Policy | Awin
Privacy Policy 
Privacy Policies | Elevar

Controlling or deleting cookies

Whilst we advise that you allow the installation of cookies on your browser or device when using our website, you are not obliged to do so and you can choose to reject cookies by adjusting the settings for your browser or device. You can also delete those which already exist using the settings on your browser and/or device. 
Information on deleting or controlling cookies is available at www.AboutCookies.org, which includes additional useful information on cookies and how to block cookies using different types of browser or mobile device.
Please note that by deleting or restricting cookies or by disabling future cookies you may not be able to access certain areas or features of our Site or take full advantage of the Site.
To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.
If you'd like to opt out of other third party cookies relating to behavioural advertising, please go to www.youronlinechoices.eu.  Opting out does not mean you will no longer receive online advertising. It does mean that the company or companies from which you opted out will no longer deliver ads tailored to your web preferences and usage patterns.

Changes to this Privacy and Cookies Policy

Any changes we make to our privacy policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our privacy and cookies policy.

Date of this Policy

This Privacy and Cookies policy was last updated on the 25th day of June, 2025

Contacting us

Please submit any questions, concerns or comments you have about this Privacy and Cookies policy or any requests concerning your personal data by email to support@satisfyrunning.com or write to us at SATISFY, Customer Care, 100 rue de la Folie Méricourt, 75011 Paris France.