FAQ

On SATISFY Online Store, every purchase is made with maximum security. We only use protected connections, as demonstrated by the « https » URL prefix and the lock symbol that appears in the browser’s address bar.

To safeguard your credit card purchases, you will always be asked to enter your CVV code for every order.

Our Payments department may carry out anti-fraud checks before approving the transaction and for greater protection, they may contact you for further details before confirming the order.

We accept all major credit cards (Carte Bleue, E-Carte Bleue, Maestro, MasterCard, Visa, Visa Electron) and PayPal.

Shipments usually take 1-5 business days to arrive. Please note, time may vary due to weather, customs, or any unforseen variables.

If you did not find the answer to your question, please contact customer service directly at: satisfyrunning.com/contact

All orders are shipped via Chronopost.

No, we do not ship to PO boxes.

Due to high volume of orders we cannot combine orders. Please be sure to place all desired items in the bag before checking out.

We currently ship worldwide.

If you are purchasing product from a made to order collection, please refer to shipment specifications on the particular product’s details.

If you are purchasing product that is currently in stock, please expect it to be shipped within 1-3 business days, unless it is purchased along with a product from a made to order collection.

In that case, when the made to order products are ready, the products will be shipped altogether.

At this time, we are unable to accept any direct pick-ups or drop-offs.

Unfortunately, we are unable to cancel orders once your order has been submitted.

SATISFY covers all taxes and duties, with the exception of Brazil, South Africa, and Georgia.

We provide free return shipping for all domestic and international orders within 14 days of delivery. Initiate your return by logging into your account. Under "Order History," select "Make A Return."

For guest checkouts or additional assistance, email support@satisfyrunning.com with the following information.

1. Your order number (or name and address).

2. Specify the item for return/exchange and provide a reason (e.g., wrong size, not as pictured). Ensure the product(s) are brand new with original tags, labels, and packaging. For defects, include a description and photos of the defect.

3. Please kindly allow our Customer Support team up to 48 hours to respond.

4. Once you have received your return label, please ship the order back to us within 3 working days for your return to be authorised.

We provide free return shipping for all domestic and international orders within 14 days of delivery.

Once returned items are received, we can either issue store credit for you within 2-3 business days or refund your payment within about 15 days.

For running shorts, to best gauge your appropriate size, please refer to the sizing chart for the particular item you’re interested in

Our clothes are all true to size. If you are not sure about which size to choose, please feel free to contact us.

Our labels are designed to be partially removable, leaving the top laminated edge as a brand "logo" on our garments. To remove the bottom detachable portion of the label simply pull gently along the perforated edge. Do not attempt to remove laminated portion of label as this will damage the garment..

Due to limited quantities we are not able to hold products.

At this time all SATISFY products are sold exclusively on our webshop and at select retailers. You can view our stockists here.