Orders are processed as quickly as possible. During peak periods, orders may take up to 7 working days from the estimated ship date to be dispatched. Once shipped, you will receive a confirmation email with tracking information.

We ship worldwide. All international orders ship Delivered Duty Paid. All import taxes, duties, and fees are included, with exception of Brazil, South Africa and Georgia.

To help offset the increased US import duties now applied to small shipments, SATISFY has introduced a small fixed contribution based on your order amount:

- $20 for orders under $200
- $45 for orders between $200 and $300
- $65 for orders between $300 and $500
- $80 for orders between $500 and $700

- $100 for orders between $700 and $1000

- $130 for orders between $1000 and $2000

- $160 for orders between $2000 and $3000

- $2000 for orders between $3000 and $5000

- $250 for orders above $5000

This contribution ensures we can continue delivering your orders smoothly and without hidden surprises, covering all duties and taxes on your behalf.

While we offer free returns and exchanges, the US import duties and taxes contribution is not refundable. These fees are paid directly to the U.S. Customs and Border Protection at the time of import and cannot be recovered by us.

Shipping costs are calculated at checkout based on your shipping location and selected service.

If your tracking information indicates that your order has been delivered but you have not received it, please check with your carrier or contact support@satisfyrunning.com for assistance.