Shipping & Return

Satisfy offers free shipping on orders over 200€ and free returns and exchanges within 15 days of original purchase. Feel free to contact us here with any questions.


  • Express shipments typically take 2 – 5 business days to arrive
  • Orders placed before 5am GMT on a business day are normally fulfilled the same day, any orders after are fulfilled the following business day

Please note, shipping times may vary due to weather, customs, or other unforeseen conditions.


  • Orders over €200 ship express for free.


  • Return shipping is free for online orders mailed back within 15 days of original purchase
  • Follow the instructions below for returns


  • Items must be unworn, unwashed, and undamaged with original labels intact
  • Items may be exchanged for a different size or color of the same style
  • Merchandise purchased from another retailer cannot be returned to Satisfy, please check their return policy


  • Refunds will be issued at the discretion of Satisfy
  • Refunds may be issued in the original form of payment (up to 15 days)

Return Process

  • To initiate a return, email with your name and order number. Your address also works if you can't find your order number.
  • Please specify the item that you want to return/exchange and reason why (wrong size, not as pictured, etc). The product(s) must be brand new with original tag(s), label(s) and packaging(s). If an item is faulty, please include the description and photos of the issue.
  • Our customer service team will email you a shipping label to affix to your return package and mailing instructions within 48 hours.
  • You'll receive an email when we've received your return and it's being processed.

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